According to Carlos Ghosn, CEO of Renault, one of the most important benefits of the JV formed recently with Mahindra was learning how to do 'frugal' engineering. (
Financial Express)
And note that he's not talking just about cheap labour, but the Indian mindset to plan, design and manufacture products with a keen cost-efficiency focus. This manifests itself in various ways
- Reducing the number of frills in the design, say not providing a defogger in the base model, while keeping what is percieved by the local market to be essentials
- Using different materials, say lower quality plastic
- Efficient manufacturing techniques
- But still ensuring that customers perceive value in and are satisfied with what they buy
While the immediate driver is to launch a low cost (approx USD 5,000) Logan model in India, I believe Renault is trying to induce a mindset change in their own operations by learning what Mahindra does.
This is something that I believe is ingrained in the Indian mindset, something generated by several years of an economy with limited supply due to quotas, high inflation and restricted availability of credit.
When we look at the Indian IT sector, on the other hand, I believe that the same is not true, based on the following observations
- Growth in revenues and profits (approx 30% pa) is more a function of adding more people rather than significant improvements in per employee revenue and profitability
- Attrition is high at approx 10-15%, while utilisations are at around 80%
- Sharing resources between units within a company is as painful (if not more painful) as quitting and joining a new company
Net-net I feel that Indian IT companies are not using their Human Capital optimally.
One of the reasons for this, I believe, is that very few Indian IT companies serve the local Indian market, where, as car makers are discovering, frugal engineering is the basic requirement. For STP/ SEZ tax exemptions and profitability reasons, very few IT companies are willing to take up Indian IT projects. The primary rationale behind outsourcing IT to India remains low
labour cost and some productivity gains (which are quite simply achieved just by people working longer hours).
However, I believe that all this is set to change and Indian IT companies could do well to learn 'frugal' engineering from their own backyard. There are a few drivers for this
- The supply for qualified engineers is below the demand causing greater recruitment of less qualified people and therefore raising the supply side costs, either through higher salaries for more qualified people or 6 month training programs for less qualified folks
- The 'musical chairs' of constantly shifting work to countries with lower labour costs has started, with several IT companies planning to grow their international hiring faster than local hiring
So what are the options? There is no easy way out and some of the following may sound like old wine, but I believe it is critical to do this
- Enhance the skills of your employees and use them for providing higher value-added services. This will, I believe, improve both per employee profitability and job satisfaction, resulting in reduced attrition
- Build solutions that can be re-used so that revenue growth is not tied to increased hiring
- Build consumer IT products, that may be very difficult to get right, but once achieved can be a steady stream of profitable revenue
Labels: frugal engineering, Indian IT